Refund & Cancellation Policy

Introduction

Thank you for choosing Mibachpan ("we," "our," or "us"). We value your trust in providing quality products for your little ones. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for purchases made through our website https://mibachpan.com/.

By making a purchase through our website, you agree to be bound by this Refund and Cancellation Policy.

Effective Date:

This policy is effective as of [May, 2025] and applies to all purchases and subscriptions made after this date.

Products Covered

This policy applies to all products offered through our website, including:

  • Children's T-shirts (ages 1-5)
  • Wooden Toys for Children (ages 1-5)

Refund Policy

Children's Cotton T-shirts

  • Eligibility: Return requests must be submitted within 5 days of delivery.
  • Return Condition: T-shirts must be returned in their original packaging, unworn,unwashed, with tags attached, and in resalable condition.
  • Hygiene Notice: For hygiene reasons, t-shirts that show signs of wear, washing, or use cannot be accepted for returns.
  • Return Shipping: Return shipping costs are to be paid by the customer unless the return is due to a product defect, wrong size sent, or incorrect item shipped.
  • Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned item.

Wooden Toys

  • Eligibility: Return requests must be submitted within 5 days of delivery.
  • Return Condition: Toys must be returned in their original packaging, unused, and in resalable condition.
  • Safety Notice: For safety and hygiene reasons, toys that show signs of use or damage cannot be accepted for returns.
  • Return Shipping: Return shipping costs are to be paid by the customer unless the return is due to a product defect or incorrect item shipped.
  • Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned item.

Cancellation Policy

Order Cancellations

  • Pre-Shipment: Orders may be canceled without penalty before shipment. Pleasecontact our customer service team as soon as possible if you wish to cancel your order.
  • Processing Orders: Once an order has entered the processing phase, we may not beable to cancel it. In this case, you may need to wait for the item to arrive and then follow our return procedure.
  • Post-Shipment: Once an order has been shipped, our return policy applies instead ofcancellation.

Exchanges

  • Size Exchanges: For t-shirt size exchanges, please contact our customer service teamwithin 5 days of delivery.
  • Product Exchanges: If you wish to exchange an item for a different design or product,please return the original item for a refund and place a new order.

How to Request a Return?

To request a return, please:

  1. Contact our customer support team at support@mibachpan.com within 5 days ofdelivery.
  2. Include your order number and the reason for your return request.
  3. Wait for our return instructions before shipping items back.
  4. Package the item(s) securely in their original packaging if possible.
  5. Include a copy of your receipt or order confirmation inside the package.

Refund Methods

Refunds will be issued using the original payment method when possible. Please allow 7-10business days for the refund to appear in your account after we've received and processed your return.

Defective Products

If you receive a defective product:

  • Contact us within 48 hours of receiving the product with photos of the defect.
  • We will arrange for return shipping at our expense.
  • You will receive either a replacement or full refund, based on your preference and product availability.

Exceptions

We reserve the right to make exceptions to this policy at our discretion, particularly in cases involving children's health and safety concerns. Special circumstances will be evaluated on a case-by-case basis.

Product Safety and Quality Commitment

We are committed to providing high-quality, safe products for children. All our t-shirts are made from 100% pure cotton, and our wooden toys meet or exceed relevant safety standards. If you have any concerns about product safety or quality, please contact us immediately.

Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. The most current version will be posted on our website with the effective date.

Contact Information

If you have any questions about this Refund and Cancellation Policy, please contact us at:support@mibachpan.com

Legal Compliance

This policy complies with applicable consumer protection laws and regulations. All our children's products comply with relevant safety standards and regulations.

Last Updated: May 2025